Accomplishments / Systems Implementation
Implemented NetSuite in Half the Planned Time, Cutting Order Processing 65%
- Company
- Sportbike Track Gear
- Role
- General Manager
- When
- 2008 – 2015
- Category
- Systems Implementation
Problem
A growing retailer with 60,000+ SKUs needed accounting, CRM, and ERP systems that could keep order processing fast and accurate as volume climbed.
Action
Researched, selected, and implemented NetSuite for accounting, CRM, and ERP, finishing in three months instead of the planned six.
Result
Order processing time fell 65%, picking accuracy rose to 98%, and customer retention rose 20%.
What I did
- Researched the options and selected NetSuite as the company’s accounting, CRM, and ERP system.
- Led the implementation and finished it in three months, half the planned six-month timeline.
Results
- Order processing time cut 65%.
- Picking accuracy raised to 98%.
- Customer retention up 20%.
- The business grew from $8M to $21M+ in annual revenue during my time as General Manager.
Years later, NetSuite came up again: at Rolfson Oil I was a core lead on the company-wide NetSuite implementation across sales, purchasing, AP, AR, and payroll.